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Customers submit their   Customers receive   Customers agree to  Customers agree to confirm   Customers and the group     Customers accept the
 information through   consultation and share    proceed with the activities   the implementation of ser-  participate enjoy the   contract and receive
 email or hotline  their desires and ideas   and move forward with   vices according to HBG's   quality of HoaBinhTourist   customer care from
 with the sales represen-  signing the contract.  quotation.      tour                                                    HoaBinh Group to enjoy

 tative                                                                                                                   special offers

 1  2  3               4                                                        5                                                       6

 Sales receive the   Sales will consult directly   Sales coordinates with the   Sales will connect with the   The tour operations team   Sales contacts and final-
 information and prepare   or through electronic   accounting department   Tour Operations team to   will manage risks and   ized the contract.The

 a preliminary quotation  communication methods   and proceed the imple-  implement the activities.  ensure that everything   customer care depart-
 with customers  mentation of signing the                          goes smoothly through-                                   ment contacts custom-
 Sales adjust the quota-  deposit contract according               out the trip.                                            ers to offer special bene-

 tion to fit the customer's   to the company's financial                                                                      fits.
 goals.  regulations.

 48                                        Hotline: +84 913311911                                        Hotline: +84 913311911  49
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